LIVLY values long-term business relationships and aims to provide a fair and transparent return process for our wholesale partners. Please review the following return policy carefully before placing orders.
Returns are accepted only for products that are damaged, defective or incorrectly supplied by LIVLY.
Any issue regarding received products must be reported within 7 days of delivery along with supporting photographs or relevant details.
LIVLY offers a special return policy for wholesale partners on eligible inventory.
If more than 50% of the purchased stock remains unsold after a period of two months from the delivery date, customers may request a return for the remaining unsold products.
Returned products must:
Customers are responsible for all return shipping charges associated with sending the products back to LIVLY.
Products that are used, damaged after delivery, altered or returned without approval may not qualify for return or exchange.
Approved returns may be eligible for exchange, store credit or refund based on the condition of the returned products and the agreement between LIVLY and the customer.
All returns must be reviewed and approved by LIVLY before products are shipped back. Unauthorized returns may not be accepted.
For return requests or policy-related questions, please contact us at:
contact@livly.shop